Company information

Lets in the Sun Limited is a UK registered, marketing specialist company whose aim is to gain maximum exposure for its clients overseas property should they wish either sell rent or do both. We do this through our own website www.letsinthesun.com and our numerous affiliate partnerships.

Our aim is to make renting or selling a property as simple, hassle free and profitable as possible.

Privacy Policy

This privacy policy sets out how Lets in the Sun Limited uses and protects any information that you give Lets in the Sun Limited when you use this website.

Lets in the Sun Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any other service we provide, and then you can be assured that it will only be used in accordance with this privacy statement.

Lets in the Sun Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2009.

What we collect

We may collect the following information:

*name and job title

*contact information including email address

*demographic information such as postcode, preferences and interests
*other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

*Internal record keeping.

*We may use the information to improve our products and services.
*We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
*From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to sensitive information is strictly limited with full accountability.

Cookies

Lets in the Sun Limited does not currently use cookies within the website.

Links to other websites

Our website may contain links to other websites of interest, we regularly review the content and terms of the sites linked from our site to ensure, as far as is possible, that the content is suitable to the usual client base of our own site. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information we do not hold

Credit and Debit card details. We will receive credit and debit card details only by prior arrangement with you, and only by telephone, not in writing. This information is entered during the conversation into the  fully protected and secure web based application of our credit card payment processor which deletes the information immediately after the transaction is completed. You will receive an immediate confirmatory email not containing confidential details directly from the processor, or if you so request via fax from us. We keep no records of your credit or debit card details.

Sharing your information

LETS IN THE SUN LIMITED DOES NOT SELL OR HIRE YOUR INFORMATION TO ANYONE. We may, at your request or with your consent, pass information to our trusted associates for the purposes of providing additional services during your stay at our properties. These may include taxi or car hire firms, boat rentals, by way of example only.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

* whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* if you have previously agreed that we may use your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at admin@letsinthesun.com 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the following address;

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Service delivery Policy

'What you can expect from us'

Upon receipt of your full payment and all necessary text, photos, and details of your property we aim to have your property live on our system within 7 working days. 

At this stage you will receive an email from our listing department showing you where your property has gone live.  You will have 7 days from the receipt of this email to advise is of any errors or alterations you wish to make to the listing by replying to the email.

Once this period has been completed successfully our services and contract to you our client will be considered as completed.  We will of course continue to offer support and logistical assistance for the period of one year from the date your property goes live on our system for either rentals bookings or sale of the property in question.  The contractual obligations between the parties is now based on a commission paid for all bookings placed or the sale of the propery advertised.

Cancellation terms

The customer is entitled to cancel their website service with Lets in the Sun Limited at any time. Notice of cancellation of services must be sent by email to the support team at info@letsinthesun.com. Lets in the Sun Limited will cease to market your property within 24 hours and no new bookings will be made for your property. Although we will attempt to reallocate any forward bookings allocated for your property this may not always be possible.  Under these rare circumstances you will be obliged to honour these bookings. No refund can be made on the listing and marketing fee.

Refunds & Returns
Policy

Although we pride ourselves on providing a first class service there are situations where a refund is necessary.

We issue refunds if:

The client decides to cancel an agreement within the allotted timeframe
The property listing has not been completed.

On those rare occasions where a refund is required we follow a strict timeline to ensure the company and client are fully aware of the situation at all times.

In the first instance, an agreement to refund the client is stated by letter. This letter will contain the following information (as a minimum):

*The date of the initial payment.

*The amount of the initial payment.

*The reason for issuing the refund.

*The date the refund was agreed.

*The date the refund will be issued.

*The form the refund will take (cheque, credit card reversal, bank transfer)

We endeavour to complete all refunds within 28 days

Where the refund is due to the reasons above we reserve the right to retain a portion of the initial fee to cover administration costs. This amount will not exceed 40% or £175.00 (whichever is the smaller amount) of the total product price and not the price paid. An itemised log of the charges levied in this respect will accompany the balance of refund. Any refund made on a prorata basis on 5% per month on a 12 month agreement.  The prorata date will be started from the date the refund has been agreed and accepted by both parties

Complaints Handling Procedure

Overview:

In situations where a client is unhappy or dissatisfied with the service provided by Lets in the Sun Limited they may file a complaint with the company, either via email or in writing, up to six months after the cause has been identified. Our internal complaints handling procedure is set out below.

1: Definitions: 

1.1: The 'Company' refers to Lets in the Sun Limited.
1.2: The 'Client' will be an individual or entity who is or has been dealing with Company within the previous twelve months.
1.3: The 'Contract' refers to the signed terms of engagement between the Client and the Company relating to the supply of services.
1.4: 'Services' means all or any of the services as specified in the contract.
1.5: 'Third-party' means any person, firm or company that has been involved with either the Company or the client.

2: Timetable

2.1: The time frame within which an issue should be brought to the Company is eleven months from the date that the agreement was made.
2.2: The Company will respond in writing to any complaint within five business days, confirming receipt of the complaint and indicating who will be dealing with the complaint

2.3: Within four weeks the Company will send to the complainant either:
* A final response letter offering redress or resolution OR
* A holding response letter explaining why the Company is not yet in a position to resolve the complaint and when further contact will be made (within eight weeks of the original complaint)

2.4: After a maximum of eight weeks have elapsed the Company will send to the complainant either a final response letter indicating what action has/will be taken to resolve the issue.

3: Complaint Handling

3.0: The company will appoint a specific individual to deal with the client on a case by case basis

3.1: A unique complaint reference number will be issued to each complainant upon instigation of any complaint.
3.2: The name of the appointed complaints investigator will be sent to the complainant once appointed.

3.3: The complaints investigator will have full authority to deal with and settle the complaint (offering redress, where appropriate) 
3.4: A direct telephone number, email address and physical address will be supplied to the complainant in order to facilitate communication.
3.5: The complainant can, at any time, request that a different complaints investigator be assigned to the case.

4: Settlement and Offers of Redress

4.1: When a complaint has been upheld by the Company, the Company will discuss appropriate redress with the complainant.
4.2: Appropriate redress may not always involve financial redress. Dependent upon the situation the type of redress may include (but is not limited to) a formal apology in writing, an offer to do the work on or in the property without charge or financial redress.
4.3: Where appropriate redress is considered to take the form of a financial payment this may take the form of a partial or complete refund, an agreed amount of financial reimbursement not directly connected to the original contract or an amount of financial redress calculated in view of the original contract.

4.4: Where financial redress is deemed appropriate and has been agreed, it may include a reasonable rate of interest to have no higher rate than the prevailing rate as published by The Bank Of England on the day of settlement.

Customer Service Contact Information

Via Email: members@letsinthesun.com

Via Phone:  +44 2870878212  +44 2870878212

Via Post:

Lets in the Sun Limited,

40 Hopefield Avenue,

Portrush,

Northern Ireland,

BT56 8HB

Revision of terms of service

We reserve the right to revise the above Terms of Service at any time. Although it is your responsibility to be up to date with regard to changes to the Terms of Service, we will make reasonable efforts to notify you in the event of a significant change.